Day Return Window
From confirmed delivery on eligible pre-owned watches.
Returns & Exchanges
Our Return Policy
We want every purchase to meet your expectations while protecting the integrity of every luxury timepiece we offer.
Restocking Fee
Applies to approved returns.
Return Authorization
Required before any watch is shipped back.
01
Eligible Returns
Pre-Owned Watches
- 3-day return period from confirmed delivery.
- 15% restocking fee applies.
- Watch must be returned in the same condition.
- Original box, papers, accessories, and documentation must be included.
- Return authorization is required before shipping.
02
Costs
Shipping
Original shipping, insurance, and return shipping charges are non-refundable.
03
Important
Exclusions
Special-order, sourced-to-order, modified, or final-sale items may not be eligible for return.
Before Sending a Return
Contact Our Concierge Team
Please contact our concierge team before sending any return. We will confirm eligibility and provide return authorization and shipping instructions.