Chrono Boutique Client Care
Confidence after purchase. Eligible watches sold outside the original manufacturer warranty are protected by our one-year in-house warranty against defects determined to be covered by Chrono Boutique.
Our Commitment
Unless otherwise stated in writing, eligible watches sold by Chrono Boutique that are no longer covered by the original manufacturer warranty include a one-year in-house warranty beginning on the date of purchase.
The warranty applies to covered mechanical defects that Chrono Boutique determines were not caused by misuse, accidental damage, or normal wear.
The in-house warranty does not cover cosmetic wear, accidental damage, misuse, unauthorized repairs, water damage, theft, loss, or damage resulting from improper handling.
Contact Chrono Boutique before arranging any repair or shipment. We will review the issue, provide return instructions when appropriate, and inspect the watch to determine whether the condition is covered.
If Chrono Boutique determines that a defect is covered, we may repair the watch, arrange approved service, or provide another appropriate resolution at our discretion. Unauthorized third-party work may void the in-house warranty.
Important Information
Most pre-owned watches are sold outside the original manufacturer warranty. Any active manufacturer warranty, remaining factory coverage, or separate written warranty terms will be identified when applicable. Warranty eligibility may vary by watch and will be confirmed on the sales documentation.
Warranty Assistance
Contact our team before arranging service or shipment. We will help you determine the appropriate next step.